I was saddened today when I realized I could not recycle the plastic cup that was on top of the Blizzard my husband bought me on Sunday. It is #6 plastic with isn’t recyclable in the Greater Vancouver Area. Dairy Queen has a chance to really improve their impact on the environment by changing their plastic disposables to ones that are recyclable within their markets. It’s as easy as #1, #2, #4 or #5 in my area. Please consider my suggestion.
I received a reply from Dairy Queen. Hopefully this is not just the “form letter” reply that it sounds like. The part about it not only being sent to the franchisee but to also to all appropriate corporate employees is encouraging.
Dear Ms. Oughton,
Thank you for contacting International Dairy Queen, Inc. (IDQ) and
bringing your experience to our attention.
IDQ works with each of its independent franchise operators to ensure that
we are offering our customers the best products and service possible
during every visit. I am very sorry to learn that you have been
At IDQ, we truly appreciate the feedback we receive from our customers. It
is only because of customers like you, who care enough to contact us, that
IDQ and its independently owned and operated franchises can improve.
Your comments have been documented and forwarded to the independent
franchise owner of this restaurant for their information and
investigation. Additionally, I have forwarded your concerns to all
appropriate IDQ personnel for their review.
So what do you think? Can an e-mail make a difference?